PAYMENT & SHIPPING POLICY
Payment & Shipping Policy
Payment
When you place an order, your payment is processed immediately at checkout using secure payment methods.
In case of order cancellation or stock issues, refunds will be issued to your original payment method within 5–7 business days.
Shipping
We aim to dispatch all orders as quickly as possible.
• Orders are typically processed and shipped within 1–3 business days.
• Delivery time is usually 7–12 business days depending on the destination and shipping method.
In case of delays, customers will be informed accordingly.
To ensure smooth delivery, please provide a complete and accurate shipping address.
Orders are shipped from our London-based fulfillment network using trusted carriers such as DHL, FedEx, and YunExpress.
Once your order is confirmed, it will be handed over to the shipping carrier within 3 business days.
Order Tracking & Issues
If there is an issue processing your payment, you will be notified at checkout.
If the provided shipping address is incorrect or incomplete, we will contact you to resolve the issue.
You will receive an order confirmation email once your purchase is completed.
We are responsible for ensuring proper processing of your order alongside our payment and banking partners.
Damaged or Missing Items
Please inspect your package upon delivery.
If your package appears damaged, please request a damage report from the delivery carrier before accepting the package.
If the item is damaged after delivery, please contact us immediately at:
Email: support@pawlysteps.com
Include your order number and a short description of the issue.
We will review the case and arrange a replacement or solution as quickly as possible.
Important Notes
Once the package is marked as delivered by the carrier, responsibility is transferred to the customer.
Please ensure that you provide accurate contact and shipping details to avoid delays.
For any questions regarding shipping or delivery, you can always contact us at support@pawlysteps.com